Terms
All transit times do not include creation time. All orders require 3-7 business days to be created. During promotional period please allow 7-14 business days for your order to be created. Expedited shipping is available upon your order completion. Orders with products that require refrigeration will ship out in an insulated box with ice packs at no additional charge. Due to the hand made nature of our products we only offer in store credit within 30 days of receiving your order. Returns require a Return Merchandise Authorization (RMA) number which can be obtained by email only by submitting your request to returns@thebodydeli.com.
Shipping Methods and Rates
Our standard shipping carrier is United States Postal Service (USPS). We also offer paid services through UPS and FedEx. As is standard practice, UPS, FedEx and the USPS do not deliver on Sunday; thus, we kindly ask that you anticipate anywhere from 3-8 business days for shipping. Standard shipping charges will apply. Orders shipped to Alaska, Hawaii, and the U.S. Virgin Islands may require 8-12 business days. Our overnight/express shipping carrier is FedEx. FedEx does not deliver on Sunday nor do they deliver to Post Office boxes / P.O. Boxes. APO and P.O. Box orders will be shipped via USPS. APO orders will be shipped via FedEx with an anticipated 4-6 weeks for delivery. Standard shipping charges will apply. All orders shipped by FedEx will require a signature and confirmation of delivery.
You may request or select overnight / express shipping for an additional charge. Due to the fact that all orders are made fresh and to order, all orders take between 5-10 business days (7-14 business days during sales promotions) to make and all overnight orders will be shipped via the shipping method you select once your order is made.
If you want to check the status of your order, please check your email for a shipping confirmation email from either FedEx or USPS for your tracking information. If you have any questions about your order, please call feel free to call us at 760-340-3731 or email us at Info@TheBodyDeli.com. We are happy to assist you.
Change Submitted Orders
If you need to change an order you have already placed, please contact us at 760-340-3731or email us at info@TheBodyDeli.com. To expedite your request, please have your purchase confirmation number available. We do not gather, collect or keep credit card information, so please have a form of payment ready when you call to make adjustments to your order. We will always do our best to accommodate your needs.
Reward Points/Discounts
Promotions, Discounts including Reward Points can not be combined or stacked. Only one promotion or discount code may be used at a time.
Report Order Problem
If your order is missing a product, contains a damaged item, or you have any other concerns, please contact us at 760-340-3731 or email us at Info@TheBodyDeli.com. To expedite your request, please have your purchase confirmation number available. We always do our best to accommodate your needs.
Returns & Exchanges
THE BODY DELI gives a 30-day store credit, so if you should ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase within the first 30 day, for store credit or exchange. Shipping charges are not refundable. Customers who purchase products from THE BODY DELI website may return them by mail with RMA number. Please email returns@thebodydeli.com. Shipping charges are not refundable. Items purchased in a THE BODY DELI free-standing store may be returned to any THE BODY DELI free-standing store with receipt within 30 days of purchase. THE BODY DELI products purchased in all other locations, Salon or Spas for example, must be returned to their original point of purchase. If you buy THE BODY DELI products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you store credit, a refund or otherwise assist you with any problems that you may encounter. All returns must have an original receipt and must be returned with in the first 30 days.
If you should need further information regarding the return of THE BODY DELI products, please do not hesitate to email us at returns@thebodydeli.com. It is our pleasure to assist you however we can.
International Shipping
We use FedEx or USPS for all international orders. We are not responsible for any delays, retained packages caused by Customs or Duty Fees or any other additional shipping charges. All International orders are the full responsibility of the customer and are required to pay their own Customs Clearance prior to delivery.
Telephone Orders
We will be pleased to accept your order by phone. Please call THE BODY DELI at 760-340-3731 and a Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.
Payment Options
The Body Deli accepts American Express, MasterCard, and Visa. Credit card information entered in the site is secure and safe and is secured by Authorize.net on line security. Credit card information is not stored or saved on TheBodyDeli.com. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we are pleased to accept your order by phone. Please call THE BODY DELI at 760-340-3731. In the event your credit card is declined, THE BODY DELI, Inc. will inform you of this event and request a new credit card number. Please provide THE BODY DELI with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 760-340-3731 or fax us at 760-340-3701 with your credit card information.
Site Security
Credit card information entered at www.TheBodyDeli.com web site is secure and safe using an Authorize.net SSL Certificate. All orders placed on TheBodyDeli.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone or fax. Please call 760-340-371 or fax us at 760-340-3701.
Comments & Suggestions
We greatly value your patronage, trust, and friendship towards THE BODY DELI; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please email us at Info@TheBodyDeli.com, we thank you for your time, attention, and assistance.
Customer Registry (VIP CLUB)
We invite you to join THE BODY DELI’s VIP Club so that we may be of optimal service to you. Registrants are apprised each month of THE BODY DELI’s activities, new product introductions, timely promotions, and other special announcements.
Respect for our customers is one of the core tenants of THE BODY DELI’s philosophy. We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. THE BODY DELI does not and will not sell, rent, or share this information with third parties. If you wish to unsubscribe from our Newsletter or VIP Club emails, you must do so from the news letter email itself. Simply click the unsubscribe link at the bottom of an email we have sent you.
